They asked for pricing. They needed something else

A customer asks for pricing. You send a quote. What they actually needed to know was whether a smaller starting option could fit this quarter's budget, and the quote never answered that.

Their words named a deliverable. The constraint was missing, and it would have changed your answer.

Before advising anyone, it helps to get three things: what a useful result looks like to them, what has to stay fixed, and when they need to decide. Then say it back. "You need something workable by Friday without going over budget, is that right?" Let them fix your summary if it's off.

You don't need every answer in full. Once you can tell the options apart, stop asking and offer them. If it's urgent, cut it down to "what needs deciding now, and what do we have to avoid?"

Our research team wrote the full protocol up as clarifying what someone actually wants before you answer.

Grais · m@grais.ai